Beyond realization
ASSISTANCE PACKAGES
Help Desk
Worry-free thanks to a fast and guaranteed assistance.
Call service
Simple and immediate
The pay-as-you-go formula provides, for the charge of a fixed call fee plus the hourly cost as per the price list, with the possibility of extending availability beyond the normal office hours through an annual or monthly fee.
IN OFFICE Packages
A quick response to your problems
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Availability guaranteed from Monday to Friday from 830 to 17:30;
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Telephone answer guaranteed within 30 minutes;
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Web connection guaranteed within 30 minutes;
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A dedicated fixed telephone number and a dedicated mobile telephone number;
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Including a certain number of calls throughout the year;
Your machine always under control
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Availability guaranteed 24/7;
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Telephone answer guaranteed within 30 minutes;
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Web connection guaranteed within 30 minutes;
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A dedicated fixed telephone number and a dedicated mobile telephone number;
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Including a certain number of calls throughout the year;
The service you want, when you want
Production lines are not all the same. For this reason we offer our customers the possibility to customize our assistance packages. Tell us the times and days of availability necessary for your needs and we will study the more advantageous solution for you.
Maintenance
No one knows your machine better than us
Preventive maintenance
Time passes but performance remains guaranteed
Based on the type of machine, frequency and purpose of use, we offer you a tailor-made preventive maintenance solution by planning the replacement interventions of sensitive components over the years.
Ordinary maintenance
Specialized maintenace technicians for always TOP performance
No more stress to organize the maintenance of the machines. We will plan with you the frequency of the interventions adapting it to the frequency of use you foresee and we will send our expert maintenance technicians to carry out all the necessary periodic operations.
Occasional maintenance
Do not panic, we are always by your side
Accidental damage? Incorrect maneuver? Sudden failure? Contact us immediately and request the intervention of a specialized technician.
We can also provide you with a complete backup service in the warehouse of sensitive components guaranteeing replacement in case of failure in a short time.
Tailor-made solutions
The service you want, when you want
You can activate customized packages including a certain number of interventions or stipulate an ordinary or preventive maintenance contract. In addition, by activating our maintenance packages you will be entitled to a significant discount on help desk services.